Catch, investigate, and react to unstructured input from your clients
Content Analytics gives you the ability to see past customary measurements—by changing a huge number of unstructured, open-finished remarks from your clients into important and noteworthy bits of knowledge. With Text Analytics, you can gather freestyle verbatim client remarks from for all intents and purposes any source, consequently extricate the vital data, and apply capable prescient investigative methods to distinguish key issues and trigger significant change.
More Insights. Less Effort.
Your clients have a huge number of open-finished, spontaneous discussions about your image and your items consistently. On account of a capable, adjustable standards motor, Text Analytics makes it conceivable to hear and follow up on these client stories—without investing the energy to physically read, comprehend, and sort out verbatim remarks.
Content Analytics that Speak Your Language
Each industry and organization has its own particular one of a kind phrasing, expressions, and dialect designs. MaritzCX Text Analytics ensures you can catch every one of them—with particular customizations that consolidate words and expressions that apply particularly to your items and industry over different dialects. We've been creating and advancing these industry-particular content examination rules for over 10 years, so you can quickly take advantage of the majority of the exploration, experience, and scholarly capital we've aggregated throughout the years.
See Every Comment from Any Source
The majority of the criticism you get from your clients as of now originates from unstructured sources like email discussions, item audits, and online networking bolsters, and the volume of this unstructured information is blasting. Content Analytics utilizes propelled innovation to discover and remove the significant data covered in these open-finished remarks—so you can turn discussions from many riotous and unstructured channels into a solitary, brought together wellspring of important data.
"Set it and Forget it" Just Doesn't Cut it
Each MaritzCX content examination execution gets on-going support (or tune ups). We realize that your business changes, your clients change, and the way your clients react changes. All together for the classification rationale to stay precise and important, it must be checked and upgraded all the time. That is the reason we fabricate customary reviews and rationale redesigns into every content project we do.